We use cookies to track you online. That's not as bad as it sounds - the data gathered is anonymous, but it does show things like what time of day you visited this website, which pages you looked at and how you interacted with the website. Knowing this information helps me create content that is interesting for the people who visit my website, and it's monitored using Google Analytics, Google Tag Manager, and Google Search Console. Microsoft Clarity is used to see how you engage and interact with this site using heatmaps. Cookies also link to Meta, Instagram, Facebook and LinkedIn to see if you clicked on something I posted there to get to my site, or if you simply Googled something useful to find me. Your data is also shared with MailerLite, Kajabe, Typeform, Passion.io and Calendly when provided through forms. Payment details are processed through Stripe and are not stored.

​

From time to time, you may see my website pop up if you've visited it before, or if you're looking at similar sites online This helps Google show you search results that you may like to see, and it means my website gets found by the right people. Don't worry, if you don't want to be part of my anonymous data pool, where no personal information is gathered, you can simply decline my cookies. I won't be offended.

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page. We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

 

When you conduct a transaction on our website, as part of the process, we collect personal information you give us such as your name, address and email address. Your personal information will be used for the specific reasons stated above only.

 

We collect such Non-personal and Personal Information for the following purposes:

 

• To provide and operate the Services;

• To provide our Users with ongoing customer assistance and technical support;

• To be able to contact our Visitors and Users with general or personalized service-related notices and promotional messages;

• To create aggregated statistical data and other aggregated and/or inferred Non-personal Information, which we or our business partners may use to provide and improve our respective services; 

• To comply with any applicable laws and regulations.

 

Our company is hosted on the Wix.com platform. Wix.com provides us with the online platform that allows us to sell our products and services to you. Your data may be stored through Wix.com’s data storage, databases and the general Wix.com applications. They store your data on secure servers behind a firewall. Our Wix account is connected to Hubspot, so your information is also shared with Hubspot as well as MailChimp, Facebook, Google, Instagram, and LinkedIn.

All direct payment gateways offered by Wix.com and used by our company adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

 

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

 

If you don’t want us to process your data anymore, please contact us at info@writtenbynatalie.co.uk.

 

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. 

 

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at info@writtenbynatalie.co.uk.